Movement is life, but we were asked to stay home!
With the declaration of COVID-19 as a global pandemic and with no clear solution in sight; these are challenging times. Every company across all sectors have had to made difficult choices in order to maintain and preserve business continuity. Many parts of the globe were directed into a lockdown to avoid movement of people in order to contain the spread of this novel virus. Borders were closed, airspace was closed to civilian population and people were asked to self-quarantine in their own homes.
For many companies, Business Continuity Plans (BCP) kicked into action which are usually reserved for breakdowns, natural calamities, terrorist attacks, etc. but not necessarily for a situation of this scale and magnitude. Not every company has a robust IT setup or the hardware infrastructure to support a Work from Home (WFH) for their entire workforce or even client requirements for on-field work.
This makes it a priority to support remote working, self-serve applications on a large scale with a working strategy. We must also keep in mind the current load on the information technology infrastructure with added security and communication infrastructure towards a seamless experience.
Work from Home (WFH) or Remote-working
The first function of any Business Continuity Plan when it kicks in, is to ensure the safety of the workforce, to ensure that they have reached home or a safe place and are away from danger.
Up until 2020, technological advancements were made at their own pace – it wasn’t a necessity but a luxury. But then the dynamics of the world changed! The new normal in a COVID-19 world demanded that we push our technology expertise to the maximum, in order to survive through this calamity safely.
We need to understand that the coronavirus is transferred from one human to another by either direct contact or indirect contact. Direct contact involves hugging, shaking hands, talking too closely, etc. with a positive patient whereas, indirect contact is touching objects like metals, steel, plastic, etc. touched by a positive patient. As per studies, the coronavirus thrives on objects for a span of more than 4 hours.
Hence, the earliest directives to prevent the spread of the novel coronavirus was to avoid touching the eyes, nose and mouth after touching an object in a public space and to keep using a hand sanitizer to kill the germs. We mindlessly touch the door knob, the lift button, table surfaces, cars, the toilet and many other things – or else how do you get by during the day. Well, this novel problem requires a novel solution – Touchless Technology.